Privacy Policy

We collect the following categories of information:

• Account information: Your name, email address, and password when you create an account.
• Vault data: The content you choose to store in your Croak File — including account credentials, documents, photos, and final messages. This data is encrypted and accessible only to you and the trusted contacts you designate.
• Trusted contact information: Names and email addresses of the people you designate to receive your file.
• Usage data: Information about how you use our service, including check-in activity, log-in timestamps, and feature interactions. This data helps us improve the product and ensure your file is delivered correctly.
• Device and technical data: IP address, browser type, and operating system — collected automatically when you access our service.

We use the information we collect to:

• Provide, operate, and improve the Croak File service
• Authenticate your identity and keep your account secure
• Deliver your file to designated trusted contacts when the appropriate conditions are met
• Send you service-related communications, including check-in reminders and security alerts
• Comply with legal obligations and respond to lawful requests

We do not sell your personal information to third parties, and we do not use your vault contents for advertising purposes.

We take security seriously. Your vault data is encrypted at rest and in transit. We use industry-standard encryption practices to protect your information from unauthorized access.

No system is perfectly secure. We cannot guarantee absolute security, but we are committed to maintaining strong safeguards and will notify you promptly if we become aware of a breach that affects your data.

Your data is stored on servers located in the United States. If you access the service from outside the United States, your information will be transferred to and processed in the United States.

We share your information only in the following limited circumstances:

• Trusted contacts: When you designate someone as a trusted contact, they will receive the information you have authorized them to access at the appropriate time.
• Service providers: We work with trusted third-party vendors (such as cloud infrastructure providers) who process data on our behalf under strict confidentiality obligations.
• Legal obligations: We may disclose your information if required to do so by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections described in this policy.

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Export your vault contents at any time
• Withdraw consent for any processing based on your consent

To exercise any of these rights, contact us at privacy@mycroakfile.com. We will respond within 30 days.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use our service. You can control cookies through your browser settings, but disabling them may affect your ability to use certain features.

We do not use third-party advertising cookies. Any analytics we use are limited to understanding product usage and improving the service.

We retain your account information and vault data for as long as your account is active or as needed to provide the service. If you delete your account, we will permanently delete your data within 30 days, except where retention is required by law.

We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date at the top of this page and notify you by email if the changes are material. Your continued use of the service after changes take effect constitutes acceptance of the revised policy.